About Us
Disability and Leave Services (DLS) stands as a cornerstone of Amazon’s commitment to employee well-being and workplace inclusivity. We understand that life events and personal circumstances may require employees to take time away from work or need workplace adjustments, and we’re here to ensure these transitions are handled with care, compliance, and compassion.
* U.S. Service Delivery
* Global Operations
* Process Excellence
* Planning & Development
* Specialty Services
* Content, Communications & Experience Design
Planning
Strategic planning is fundamental to ensuring seamless service delivery and support for our global workforce. Our dedicated planning teams work proactively to anticipate needs, develop comprehensive solutions, and ensure that every Amazonian receives timely and appropriate assistance when they need it most.
Our planning services include:
* Leave of absence assessment and planning
* Accommodation request evaluation
* Return to work coordination
* Global risk management and compliance
* Business insights and analytics
* Strategic workforce planning through Flex Labor Operations
Tools
We’ve developed and implemented a suite of innovative tools designed to streamline the process of requesting, managing, and tracking leaves and accommodations. These user-friendly solutions ensure that both employees and service teams can efficiently navigate the various aspects of disability and leave services.
* Leave and Accommodation Virtual Assistant (LAVA)
* MyHR Portal
* Smart Forms for leave requests
* Accommodation request systems
* Return to work automation tools
* Self-service portals for employees
Reporting
Accurate and comprehensive reporting is essential for maintaining transparency, ensuring compliance, and continuously improving our services. Our reporting systems provide real-time insights into service delivery metrics, helping us identify trends and optimize our support processes.
* Leave status tracking
* Accommodation request monitoring
* Quality assurance metrics
* Global service integrity reports
* Business insights and analytics dashboards
* Compliance and regulatory reporting
FAQs
Our frequently asked questions section addresses the most common inquiries we receive from employees, managers, and HR partners. We regularly update this section based on emerging trends and feedback to ensure it remains a valuable resource for our community.
Q: How do I submit a leave request?
A: The fastest way to submit a leave request is through our Leave and Accommodation Virtual Assistant (LAVA). Simply log into MyHR, navigate to the DLS section, and click “Start a Request.” LAVA will guide you through the process based on your specific situation and location.
Q: What’s the difference between Short-Term Disability (STD) and a Leave of Absence (LOA)?
A: Short-Term Disability is specifically for medical conditions that prevent you from performing your job duties and typically includes wage replacement benefits. A Leave of Absence is broader and can be taken for various reasons (personal, medical, or family-related) but may not always include pay continuation.
Q: How far in advance should I request a leave?
A: When possible, submit your request at least 30 days before your anticipated leave start date. For unexpected situations (like emergencies or sudden medical conditions), submit your request as soon as you become aware of the need for leave.
Q: What documentation do I need to provide for my leave request?
A: Required documentation varies by leave type. Medical leaves typically require certification from a healthcare provider. Parental leaves may require birth certificates or adoption papers. LAVA will specify exactly what documents are needed when you submit your request.
Q: Can my manager deny my leave request?
A: If you’re eligible for leave under FMLA or other statutory requirements, and have provided appropriate documentation, your leave cannot be denied. However, the timing of non-statutory personal leaves may need to be coordinated with your manager.
Q: How do I request a workplace accommodation?
A: Start by using LAVA to submit an accommodation request. You’ll be assigned a dedicated accommodations specialist who will work with you, your healthcare provider (if applicable), and your manager to determine appropriate accommodations.
Support
Got an HR-related query? Whether it’s a question or a specific need, our virtual HR team is here to support you. Start here. Seeking guidance on employment policies? Access our latest insights and resources at our AtoZ portal. Looking to partner with us on new service rollouts, tool launches, expansions, or service enhancements? Let’s collaborate click the following button to get started. Launch the HR Service Central
Additional Resources
Amazon Learn Change Management Toolkit
Amazon Writing Hub USC Product Support
People experience & Technology (PXT)